Tuesday, October 9, 2012

No Filter: Inside Hipstamatic’s Lost Year

If Lucas Buick's company Hipstamatic is on the verge of bankruptcy, you couldn't tell by the dinner spread. It's mid-September and we're at the Isola restaurant in the Mondrian Soho, an expensive hotel-cum-lounge where you're never quite sure you're wearing the right style of Warby Parkers. Under the airy space's glass ceiling and sparkling chandeliers, Buick and "director of fun" Mario Estrada knock back espresso martinis and old-fashioneds, while digging into tuna and pine nut crudos and fennel sausage pizza with herbed ricotta--delicious fare just begging to be photographed, filtered, and shared with friends.

"This is it. We're clearly falling apart," says Buick, laughing. "If this is the last supper, then I wish we had a bigger table."

Despite a rough couple of weeks, the Hipstamatic cofounder and CEO is in good spirits. In late July, over lobsters and bottles of Prosecco, Buick told me he wanted Hipstamatic, a $1.99 photo app that takes analog-style photographs on your iPhone, to become the "Kodak for the digital era." He envisioned a time when his company could be the industry leader for selling digital lenses, films, and flashes, as well as providing third-party camera and printing services.

But then just 16 days later, Buick laid off five of his employees, roughly half the company’s workforce, including its entire developer team and social media and office managers. The decision sparked a swath of bad press and ex-employee backlash, and led many to question the San Francisco-based startup's viability. "Suddenly I was getting calls from friends asking, 'Do you still have a job?'" Estrada recalls. "We're going bankrupt? When did all this happen?"

“It got a little ugly,” admits Buick, who turns 30 this week. With a doughy face and ginger scruff, the former graphic designer carries a soft, seemingly happy-go-lucky demeanor, which juxtaposes his otherwise serious look: black G-Star jacket, black shirt, and black-framed glasses. "I didn't even like coming to work,” he says. “When you're the guy who built the company and you don't even want to work there yourself, something just isn't right."

Hipstamatic's journey over the past year has been tumultuous, to say the least. As Fast Company has learned from speaking to more than a dozen players involved, Hipstamatic has wrestled with ever-growing social competition, internal tensions, and a lack of product vision--not to mention juggling acquisition interest and worsening term sheets in a post-Facebook IPO world.

But what the startup has most struggled with is remaining relevant in an unforgiving app market dominated by one of the hottest spaces in tech: photos. Photos are considered the killer app of any platform, web or mobile. They're the driving force behind Facebook's social success, and the reason for its blockbuster acquisition of mobile photo-sharing app Instagram, which recently surpassed Twitter in U.S. smartphone engagement. They're why Marissa Mayer is said to be rethinking Flickr as she takes up the reins at Yahoo; why Google recently bought Snapseed; and why a slew of hot Internet startups from Tumblr to Pinterest to Camera+ have gained popularity. Even Apple introduced photo-stream sharing capabilities in its latest version of iOS.

Hipstamatic was one of the first startups to crack the photo formula in the mobile space--then it watched similar services gain ground and eventually blaze by. The company’s experience proves that no startup can rest on its laurels in the age of the iPhone, when the time between innovation and disruption is ever shortening, and when IPOs and fast exits are valued over establishing long-term viable businesses. And perhaps most significantly, Hipstamatic proves that no modern startup can ignore the siren call of social, even if at its own peril.

by Austin Carr, Fast Company |  Read more:
Photo: Shutterstock