But among the most potent reasons no sane person should participate in Black Friday is this: It is carefully designed to make you behave like an idiot.
The big problem with Black Friday, from a behavioral economist's perspective, is that every incentive a consumer could possibly have to participate — the promise of "doorbuster" deals on big-ticket items like TVs and computers, the opportunity to get all your holiday shopping done at once — is either largely illusory or outweighed by a disincentive on the other side. It's a nationwide experiment in consumer irrationality, dressed up as a cheerful holiday add-on.
As Dan Ariely explains in his book, Predictably Irrational, "We all make the same types of mistakes over and over, because of the basic wiring of our brains."
This applies to shopping on the other 364 days of the year, too. But on Black Friday, our rational decision-making faculties are at their weakest, just as stores are trying their hardest to maximize your mistakes. Here are just a few of the behavioral traps you might fall into this Friday:
The doorbuster: The doorbuster is a big-ticket item (typically, a TV or other consumer electronics item) that retailers advertise at an extremely low cost. (At Best Buy this year, it's this $179.99 Toshiba TV.) We call these things "loss-leaders," but rarely are the items actually sold at a loss. More often, they're sold at or slightly above cost in order to get you in the store, where you'll buy more stuff that is priced at normal, high-margin levels.
That's the retailer's Black Friday secret: You never just buy the TV. You buy the gold-plated HDMI cables, the fancy wall-mount kit (with the installation fee), the expensive power strip, and the Xbox game that catches your eye across the aisle. And by the time you're checking out, any gains you might have made on the TV itself have vanished. (...)
Irrational escalation: This behavioral quirk is also known as the "sunk cost fallacy," and it means that people are bad at knowing when to give up on unprofitable endeavors. This happens a lot on Black Friday. If you've already made the initial, bad investment of getting up at 2 a.m., driving to the mall, finding parking, and waiting in line for a store to open, you'll be inclined to buy more than you initially came for. (Since, after all, you're already there, and what's another few hundred dollars?)
Pain anesthetization: One of my favorite pieces of shopping-related research is a 2007 paper called "Neural Predictors of Purchases" [PDF] which used fMRI scans of shoppers' brains to show how deeply irrational the purchasing process is. Researchers found that if a shopper saw a price that was lower than expected, his medial prefrontal cortex (the part of the brain responsible for decision-making) lit up, while higher-than-expected prices caused the insula (the pain-registering part) to go wild. That brain activity had a strong correlation to whether or not the shoppers ended up buying the products or not.
Economists typically think of consumer choice as dispassionate cost-benefit analysis by rational market actors — a bunch of people saying to themselves, "Will having this $179.99 TV now create more pleasure than having the $179.99 in my bank account to do other things in the future?" — but the 2007 study shows that shoppers don't actually behave that way at all. In fact, they're choosing between immediate pleasure and immediate pain.
That explains why, on Black Friday, retailers pull out every trick in their playbook to minimize the immediate pain of buying: instant rebates, in-house credit cards with one-time sign-up discounts, multi-year layaway plans, and the like. The problem, of course, is that those methods of short-term anesthetization often carry long-term consequences — like astronomically high interest rates and hidden fees.
by Kevin Roose, New York Magazine | Read more:
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