The Decline of Wikipedia

[ed. See also: The battle to destroy Wikipedia's sock puppet army.]

The sixth most widely used website in the world is not run anything like the others in the top 10. It is not operated by a sophisticated corporation but by a leaderless collection of volunteers who generally work under pseudonyms and habitually bicker with each other. It rarely tries new things in the hope of luring visitors; in fact, it has changed little in a decade. And yet every month 10 billion pages are viewed on the English version of Wikipedia alone. When a major news event takes place, such as the Boston Marathon bombings, complex, widely sourced entries spring up within hours and evolve by the minute. Because there is no other free information source like it, many online services rely on Wikipedia. Look something up on Google or ask Siri a question on your iPhone, and you’ll often get back tidbits of information pulled from the encyclopedia and delivered as straight-up facts.

Yet Wikipedia and its stated ambition to “compile the sum of all human knowledge” are in trouble. The volunteer workforce that built the project’s flagship, the English-language Wikipedia—and must defend it against vandalism, hoaxes, and manipulation—has shrunk by more than a third since 2007 and is still shrinking. Those participants left seem incapable of fixing the flaws that keep Wikipedia from becoming a high-quality encyclopedia by any standard, including the project’s own. Among the significant problems that aren’t getting resolved is the site’s skewed coverage: its entries on Pokemon and female porn stars are comprehensive, but its pages on female novelists or places in sub-Saharan Africa are sketchy. Authoritative entries remain elusive. Of the 1,000 articles that the project’s own volunteers have tagged as forming the core of a good encyclopedia, most don’t earn even Wikipedia’s own middle-­ranking quality scores.

The main source of those problems is not mysterious. The loose collective running the site today, estimated to be 90 percent male, operates a crushing bureaucracy with an often abrasive atmosphere that deters newcomers who might increase participation in Wikipedia and broaden its coverage.

In response, the Wikimedia Foundation, the 187-person nonprofit that pays for the legal and technical infrastructure supporting Wikipedia, is staging a kind of rescue mission. The foundation can’t order the volunteer community to change the way it operates. But by tweaking Wikipedia’s website and software, it hopes to steer the encyclopedia onto a more sustainable path.

The foundation’s campaign will bring the first major changes in years to a site that is a time capsule from the Web’s earlier, clunkier days, far removed from the easy-to-use social and commercial sites that dominate today. “Everything that Wikipedia is was utterly appropriate in 2001 and it’s become increasingly out of date since,” says Sue Gardner, executive director of the foundation, which is housed on two drab floors of a downtown San Francisco building with a faulty elevator. “This is very much our attempt to get caught up.” She and Wikipedia’s founder, Jimmy Wales, say the project needs to attract a new crowd to make progress. “The biggest issue is editor diversity,” says Wales. He hopes to “grow the number of editors in topics that need work.”

Whether that can happen depends on whether enough people still believe in the notion of online collaboration for the greater good—the ideal that propelled Wikipedia in the beginning. But the attempt is crucial; Wikipedia matters to many more people than its editors and students who didn’t make time to read their assigned books. More of us than ever use the information found there, both directly and via other services. Meanwhile, Wikipedia has either killed off the alternatives or pushed them down the Google search results.

by Tom Simonite, MIT Technology Review | Read more:

Image: Wikipedia