Monday, May 7, 2018

RealSelf: The TripAdvisor of Boob Jobs and Botox

Very few people these days will buy beauty products, go to a restaurant, or travel without checking online forums like Makeup Alley, Yelp, or TripAdvisor. So why would you think about getting Botox or a boob job without doing a little research first? That’s the premise behind RealSelf, an online community for cosmetic procedures that launched in 2006.

The company just landed $40 million in funding. Following an investment of $2 million in the first two years, this round is one sign that noninvasive cosmetic procedures and plastic surgery are having a moment. According to the American Society of Plastic Surgeons, 17.5 million surgical and minimally invasive (meaning things like injections and lasers) procedures were performed in the US, a 2 percent increase compared to 2016. More than 7.2 million of these were Botox injections. But prices and individual experiences can vary wildly, so consumers get real talk, and pictures, at RealSelf.

The TripAdvisor of cosmetic procedures

RealSelf is free for users and features reviews of every procedure you can imagine — and some you probably can’t — written by real people. While there are reviews of specific doctors, RealSelf is more focused on procedures in general. The Yelp equivalent would be like reviewing how much you liked your spaghetti rather than how great you thought Carmine’s was.

It also provides a “worth it” rating analogous to Amazon’s star ratings. Many procedures score in the high 80s and 90s. For example, a “mommy makeover” (usually a breast lift plus a tummy tuck) has been deemed 97 percent worth it; Fraxel, a popular facial laser treatment, is only 69 percent worth it, per users.

The company says the five most researched surgical procedures on the site are breast enhancement, tummy tuck, butt enhancement, nose jobs, and liposuction. The most researched noninvasive procedures are nonsurgical fat reduction, fillers, orthodontics, Botox-like treatments, and facial lasers.

When searching for a procedure, users have the option of reading reviews, scrolling through pictures, reading through a Q&A section, watching videos, chatting in a Reddit-like forum, reading information articles, and searching for doctors and pricing. It’s part shopping guide, part therapy session. (...)

Pricing and doctor listings on the site are also a big deal. Each procedure lists an average price, as well as price ranges based on geography. Conversations and advice from users on how they financed procedures also abound, since they can run into the tens of thousands of dollars and are rarely covered by insurance.

While there is a stripped-down free listing available for doctors and practices, RealSelf charges anywhere from $200 a month to about $5,000 a month for doctors to advertise on the site. (The higher range applies to “really competitive markets where there’s a lot of audience,” like New York or Los Angeles.)

The site makes sure that potential consumers see doctors who provide services they’re shopping for, but RealSelf also requires that the doctors maintain a positive consumer rating on the site and actively engage with the community. Doctors aren’t always happy about the transparency of procedure pricing on the site, though.

“[Doctors] think that it’s not information that should be shared,” Seery says. “We just politely disagree and believe that it’s important, as a purchase out of your own pocket, that you have greater insight into pricing information. And also: Why does it cost what it does?” 

by Cheryl Wischhover, Racked | Read more:
Image: Paul Hakimata/Getty Images/EyeEm