Sunday, September 27, 2020

How Work Became an Inescapable Hellhole

The first thing I hear in the morning is my SleepCycle app, which is supposedly monitoring my movements in order to “gently” wake me as I emerge from sleep. I swipe it off and see the first alerts from the various news apps on my phone: bad things, getting worse. I check the Covid numbers in my county, then in my mom’s county. As I lie in bed, my thumb goes to Instagram for truly unknown reasons, but I’m less interested in seeing what others have posted than how many people have liked whatever photo I posted the night before. I check my personal email. I check my work email. I deleted the Twitter app off my phone, but don’t worry: You can always just open Chrome and go to Twitter.com.

I get out of bed and yell at Alexa a few times to turn on NPR. I turn on the shower. As it warms up, I check Slack to see if there’s anything I need to attend to as the East Coast wakes up. When I get out of the shower, the radio’s playing something interesting, so while I’m standing there in my towel, I look it up online and tweet it. I get dressed and get my coffee and sit down at the computer, where I spend a solid hour and a half reading things, tweeting things, and waiting for them to get fav’ed. I post one of the stories I read to the Facebook page of 43,000 followers that I’ve been running for a decade. I check back in five minutes to see if anyone’s commented on it. I tell myself I should try to get to work while forgetting this is kind of my work.

I think, I should really start writing. I go to the Google Doc draft open in my browser. Oops, I mean I go to the clothing website to see if the thing I put in my cart last week is on sale. Oops, I actually mean I go back to Slack to drop in a link to make sure everyone knows I’m online and working. I write 200 words in my draft before deciding I should sign that contract for a speaking engagement that’s been sitting in my Inbox of Shame. I don’t have a printer or scanner, and I can’t remember the password for the online document signer. I try to reset the password but it says, quite nicely, that I can’t use any of my last three passwords. Someone is calling with a Seattle area code; they don’t leave a message because my voicemail is full and has been for six months.

I’m in my email and the “Promotions” tab has somehow grown from two to 42 over the course of three hours. The unsubscribe widget I installed a few months ago stopped working when the tech people at work made everyone change their passwords, and now I spend a lot of time deleting emails from West Elm. But wait there’s a Facebook notification: A new post in the group page for the dog rescue where I adopted my puppy! Someone I haven’t spoken to directly since high school has posted something new!

Over on LinkedIn, my book agent is celebrating her fifth work anniversary; so is a former student whose face I vaguely remember. I have lunch and hate-skim a blog I’ve been hate-skimming for years. Trump does a bad tweet. Someone else wrote a bad take. I eke out some more writing between very important-seeming Slack conversations about Joe Jonas’ musculature.

I go on a walk. I get interrupted once, twice, 15 times by one of my group texts. I get home and go to the bathroom, where I have just enough time to look at my phone again. I drive to the grocery store and get stuck at a long stoplight. I pick up my phone, which says, “It looks like you are driving.” I lie to my phone.

I’m checking out at the grocery store and I’m checking email. I’m getting into the car to drive home and I’m texting my friend an inside joke. I’m five minutes from home and I’m checking in with my boyfriend. I’m back at home with a beer and sitting in the backyard and “relaxing” by reading the internet and tweeting and finalizing edits on a piece. I’m texting my mom instead of calling her. I’m posting a dog walk photo to Instagram and wondering if I’ve posted too many dog photos lately. I’m making dinner while asking Alexa to play a podcast where people talk about the news I didn’t really internalize.

I get into bed with the best intention of reading the book on my nightstand but wow, that’s a really funny TikTok. I check my Instagram likes on the dog photo I did indeed post. I check my email and my other email and Facebook. There’s nothing else to check, so somehow I decide it’s a good time to open my Delta app and check on my frequent flyer mile count. Oops, I ran out of book time; better set SleepCycle.

I’m equally ashamed and exhausted writing that description of a pretty standard day in my digital life—and it doesn’t even include all of the additional times I looked at my phone, or checked social media, or went back and forth between a draft and the internet, as I did twice just while writing this sentence. In the United States, one 2013 study found that millennials check their phone 150 times a day; a different 2016 study claimed we log an average of six hours and 19 minutes of scrolling and texting and stressing out over emails per week. No one I know likes their phone. Most people I know even realize that whatever benefits the phone allows—Google Maps, Emergency Calling—are far outweighed by the distraction that accompanies it.

We know this. We know our phones suck. We even know the apps on them were engineered to be addictive. We know that the utopian promises of technology—to make work more efficient, to make connections stronger, to make photos better and more shareable, to make the news more accessible, to make communication easier—have in fact created more work, more responsibility, more opportunities to feel like a failure.

Part of the problem is that these digital technologies, from cell phones to Apple Watches, from Instagram to Slack, encourage our worst habits. They stymie our best-laid plans for self-preservation. They ransack our free time. They make it increasingly impossible to do the things that actually ground us. They turn a run in the woods into an opportunity for self-optimization. They are the neediest and most selfish entity in every interaction I have with others. They compel us to frame experiences, as we are experiencing them, with future captions, and to conceive of travel as worthwhile only when documented for public consumption. They steal joy and solitude and leave only exhaustion and regret. I hate them and resent them and find it increasingly difficult to live without them.

Digital detoxes don’t fix the problem. Moving to the woods and going full Thoreau, for most of us, is simply not an option. The only long-term fix is making the background into foreground: calling out the exact ways digital technologies have colonized our lives, aggravating and expanding our burnout in the name of efficiency.

What these technologies do best is remind us of what we’re not doing: who’s hanging out without us, who’s working more than us, what news we’re not reading. They refuse to allow our consciousness off the hook, in order to do the essential, protective, regenerative work of sublimating and repressing. Instead, they provide the opposite: a nonstop barrage of notifications and reminders and interactions. They bring life to the forefront, constantly, so that we can’t ignore it. They’re not a respite from work—or, as promised, a way to optimize your work. They’re just more work. And six months into a society-throttling pandemic, they’re more inescapable than ever.

by Anne Helen Petersen, Backchannel/Wired | Read more:
Image: Houghton Mifflin Harcourt