“Come on.” Brrt.
She turned the toaster off and on. Then she unplugged it, counted to ten, and plugged it in. Then she menued through the screens until she found RESET TO FACTORY DEFAULT, waited three minutes, and punched her Wi-Fi password in again.
Brrt.
There was a touchscreen option on the toaster to call support, but that wasn’t working, so she used the fridge to look up the number and call it. It rang seventeen times and disconnected. She heaved a sigh. Another one bites the dust.
The toaster wasn’t the first appliance to go (that honor went to the dishwasher, which stopped being able to validate third-party dishes the week before when Disher went under), but it was the last straw. She could wash dishes in the sink but how the hell was she supposed to make toast—over a candle?
Just to be sure, she asked the fridge for headlines about Boulangism, and there it was, their cloud had burst in the night. Socials crawling with people furious about their daily bread. She prodded a headline and learned that Boulangism had been a ghost ship for at least six months because that’s how long security researchers had been contacting the company to tell it that all its user data—passwords, log-ins, ordering and billing details—had been hanging out there on the public internet with no password or encryption. There were ransom notes in the database, records inserted by hackers demanding cryptocurrency payouts in exchange for keeping the dirty secret of Boulangism’s shitty data handling. No one had even seen them.
Boulangism’s share price had declined by 98 percent over the past year. There might not even be a Boulangism anymore. When Salima had pictured Boulangism, she’d imagined the French bakery that was on the toaster’s idle-screen, dusted with flour, woodblock tables with serried ranks of crusty loaves. She’d pictured a rickety staircase leading up from the bakery to a suite of cramped offices overlooking a cobbled road. She’d pictured gas lamps.
The article had a street-view shot of Boulangism’s headquarters, a four-story office block in Pune, near Mumbai, walled in with an unattended guard booth at the street entrance.
The Boulangism cloud had burst and that meant that there was no one answering Salima’s toaster when it asked if the bread she was about to toast had come from an authorized Boulangism baker, which it had. In the absence of a reply, the paranoid little gadget would assume that Salima was in that class of nefarious fraudsters who bought a discounted Boulangism toaster and then tried to renege on her end of the bargain by inserting unauthorized bread, which had consequences ranging from kitchen fires to suboptimal toast (Boulangism was able to adjust its toasting routine in realtime to adjust for relative kitchen humidity and the age of the bread, and of course it would refuse to toast bread that had become unsalvageably stale), to say nothing of the loss of profits for the company and its shareholders. Without those profits, there’d be no surplus capital to divert to R&D, creating the continuous improvement that meant that hardly a day went by without Salima and millions of other Boulangism stakeholders (never just “customers”) waking up with exciting new firmware for their beloved toasters.
And what of the Boulangism baker-partners? They’d done the right thing, signing up for a Boulangism license, subjecting their process to inspections and quality assurance that meant that their bread had exactly the right composition to toast perfectly in Boulangism’s precision-engineered appliances, with crumb and porosity in perfect balance to absorb butter and other spreads. These valued partners deserved to have their commitment to excellence honored, not cast aside by bargain-hunting cheaters who wanted to recklessly toast any old bread.
Salima knew these arguments, even before her stupid toaster played her the video explaining them, which it did after three unsuccessful bread-authorization attempts, playing without a pause or mute button as a combination of punishment and reeducation campaign.
She tried to search her fridge for “boulangism hacks” and “boulangism unlock codes” but appliances stuck together. KitchenAid’s network filters gobbled up her queries and spat back snarky “no results” screens even though Salima knew perfectly well that there was a whole underground economy devoted to unauthorized bread.
She had to leave for work in half an hour, and she hadn’t even showered yet, but goddamnit, first the dishwasher and now the toaster. She found her laptop, used when she’d gotten it, now barely functional. Its battery was long dead and she had to unplug her toothbrush to free up a charger cable, but after she had booted it and let it run its dozens of software updates, she was able to run the darknet browser she still had kicking around and do some judicious googling.
She was forty-five minutes late to work that day, but she had toast for breakfast. Goddamnit.
The dishwasher was next. Once Salima had found the right forum, it would have been crazy not to unlock the thing. After all, she had to use it and now it was effectively bricked. She wasn’t the only one who had the Disher/Boulangism double whammy, either. Some poor suckers also had the poor fortune to own one of the constellation of devices made by HP-NewsCorp—fridges, toothbrushes, even sex toys—all of which had gone down thanks to a failure of the company’s cloud provider, Tata. While this failure was unrelated to the Disher/Boulangism doubleheader, it was pretty unfortunate timing, everyone agreed.
The twin collapse of Disher and Boulangism did have a shared cause, Salima discovered. Both companies were publicly traded and both had seen more than 20 percent of their shares acquired by Summerstream Funds Management, the largest hedge fund on earth, with $184 billion under management. Summerstream was an “activist shareholder” and it was very big on stock buybacks. Once it had a seat on each company’s board—both occupied by Galt Baumgardner, a junior partner at the firm, but from a very good Kansas family—they both hired the same expert consultant from Deloitte to examine the company’s accounts and recommend a buyback program that would see the shareholders getting their due return from the firms, without gouging so deep into the companies’ operating capital as to endanger them.
It was all mathematically provable, of course. The companies could easily afford to divert billions from their balance sheets to the shareholders. Once this was determined, it was the board’s fiduciary duty to vote in favor of it (which was handy, since they all owned fat wads of company shares) and a few billion dollars later, the companies were lean, mean, and battle ready, and didn’t even miss all that money.
Oops.
Summerstream issued a press release (often quoted in the forums Salima was now obsessively haunting) blaming the whole thing on “volatility” and “alpha” and calling it “unfortunate” and “disappointing.” They were confident that both companies would restructure in bankruptcy, perhaps after a quick sale to a competitor, and everyone could start toasting bread and washing dishes within a month or two.
by Cory Doctorow, Ars Technica | Read more:
Image: Tor Books
