Image: Observer Design
[ed. Took a trip last week and thought the same thing. At no point did I interact with anyone but TSA. Parking, check-in, bag tagging, ticketing, seating - all require an app or email now.]
"Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport. (...)
The Jaffes, aged 79 and 80, said they had become confused on the Ryanair website and accidentally printed out their return tickets instead of their outbound ones to Bergerac. It was the kind of error anyone could make, although octogenarians, many of whom struggle with the tech demands of digitalisation, are far more likely to make it.
But as the company explained in a characteristically charmless justification of the charge: “We regret that these passengers ignored their email reminder and failed to check-in online.”
"Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport. (...)
The Jaffes, aged 79 and 80, said they had become confused on the Ryanair website and accidentally printed out their return tickets instead of their outbound ones to Bergerac. It was the kind of error anyone could make, although octogenarians, many of whom struggle with the tech demands of digitalisation, are far more likely to make it.
But as the company explained in a characteristically charmless justification of the charge: “We regret that these passengers ignored their email reminder and failed to check-in online.”
