Monday, October 3, 2011

Tweet Science

[ed.  The race to monitize Twitter and stay ahead of the technological curve.]

by Joe Hagan

At Twitter, they like to measure human events in tweets per second, or TPS. The more tweets per second, the more impressive and important the event—Twitter as the most important measure of human history. The company started releasing this number the summer of 2009, when ­Michael Jackson died and crashed Twitter’s service under the weight of 493 TPS.

On computer monitors on floor three, they can watch TPS for an event spike like commodities on a trading desk. The freak earthquake in Virginia in August reached 5,500 TPS, a number released to the press as a significant barometer of impact: “More tweets than Osama bin Laden,” said the London Telegraph.

That compares to 5,530 TPS for the Japanese earthquake and tsunami. Or 6,436 TPS for the 2011 BET Awards, and 5,531 for the NBA Finals. In August, the new Twitter record was set: 8,868 TPS for BeyoncĂ©’s performance at the MTV Video Music Awards.

“People describe Twitter as a global consciousness,” says Ryan Sarver, a fast-talking engineer who comes out of his third-floor sanctum to meet me in a conference room. Sarver, who is responsible for managing this chaotic flow, the so-called fire hose of tweets, says Twitter has only begun to take shape. “We’re in the early life cycle of what the platform is,” he says. “This is version one.”

In Silicon Valley, Twitter is already legend, one of those once-a-decade sure things, on the level of Microsoft or Apple or Google or Facebook—that not only changes the nature of the world but eventually makes it hard to remember a world in which it didn’t exist. The ambition, and some of the rhetoric, is ­Gutenberg-size, though instead of ­Bibles, there’s BeyoncĂ©.

“There are nearly 7 billion people on this planet,” says Jack Dorsey, the company’s co-founder and original genius. “And we are building Twitter for all of them. They evolve, and so do we.”

Measured by the number of people who’ve joined the flock, Twitter’s growth is indeed staggering—a 370 percent surge in users since 2009. In fact, it resembles nothing so much as Google a decade ago, and everyone here, along with the small army of venture capitalists whose millions are funding this laboratory, is aware of this fact, as well as the implied competition with social-media superstars like Facebook and Zynga that are promising to go public and make lots of Valley V.C.’s very rich. Google has launched an assault with Google+, a more controlled social world, equidistant from Facebook and Twitter, and thus a possible refuge for those who are disaffected by Twitter’s chaotic news flow.

The intense pressure to convert Twitter into a profitable business, and before a tech bubble pops, is palpable here. And it’s happening as the company struggles with an interlocked set of existential questions, starting with the most basic one possible: What is Twitter? Initially, the idea was of a kind of adrenalized Facebook, with friends communicating with friends in short bursts—and indeed, Facebook rushed to borrow Twitter’s innovations so it wouldn’t be left ­behind. But as Twitter grew, it finally ­became clear to Twitter’s brain trust that the relevant analogy was not a social network but a broadcast system—the birth of a different sort of TV.

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llustration by Christoph Niemann