Enshittification: Why Everything Sucks Now

We all feel it: Our once-happy digital spaces have become increasingly less user-friendly and more toxic, cluttered with extras nobody asked for and hardly anybody wants. There’s even a word for it: “enshittification,” named 2023 Word of the Year by the American Dialect Society. The term was coined by tech journalist/science fiction author Cory Doctorow, a longtime advocate of digital rights. Doctorow has spun his analysis of what’s been ailing the tech industry into an eminently readable new book, Enshittification: Why Everything Suddenly Got Worse and What To Do About It. (...)

People generally use “enshittification” colloquially to mean “the degradation in the quality and experience of online platforms over time.” Doctorow’s definition is more specific, encompassing “why an online service gets worse, how that worsening unfolds,” and how this process spreads to other online services, such that everything is getting worse all at once.

For Doctorow, enshittification is a disease with symptoms, a mechanism, and an epidemiology. It has infected everything from Facebook, Twitter, Amazon, and Google, to Airbnb, dating apps, iPhones, and everything in between. “For me, the fact that there were a lot of platforms that were going through this at the same time is one of the most interesting and important factors in the critique,” he said. “It makes this a structural issue and not a series of individual issues.”

It starts with the creation of a new two-sided online product of high quality, initially offered at a loss to attract users—say, Facebook, to pick an obvious example. Once the users are hooked on the product, the vendor moves to the second stage: degrading the product in some way for the benefit of their business customers. This might include selling advertisements, scraping and/or selling user data, or tweaking algorithms to prioritize content the vendor wishes users to see rather than what those users actually want.

This locks in the business customers, who, in turn, invest heavily in that product, such as media companies that started Facebook pages to promote their published content. Once business customers are locked in, the vendor can degrade those services too—i.e., by de-emphasizing news and links away from Facebook—to maximize profits to shareholders. Voila! The product is now enshittified.

The four horsemen of the shitocalypse

Doctorow identifies four key factors that have played a role in ushering in an era that he has dubbed the “Enshittocene.” The first is competition (markets), in which companies are motivated to make good products at affordable prices, with good working conditions, because otherwise customers and workers will go to their competitors. The second is government regulation, such as antitrust laws that serve to keep corporate consolidation in check, or levying fines for dishonest practices, which makes it unprofitable to cheat.

The third is interoperability: the inherent flexibility of digital tools, which can play a useful adversarial role. “The fact that enshittification can always be reversed with a dis-enshittifiting counter-technology always acted as a brake on the worst impulses of tech companies,” Doctorow writes. Finally, there is labor power; in the case of the tech industry, highly skilled workers were scarce and thus had considerable leverage over employers.

All four factors, when functioning correctly, should serve as constraints to enshittification. However, “One by one each enshittification restraint was eroded until it dissolved, leaving the enshittification impulse unchecked,” Doctorow writes. Any “cure” will require reversing those well-established trends.

But isn’t all this just the nature of capitalism? Doctorow thinks it’s not, arguing that the aforementioned weakening of traditional constraints has resulted in the usual profit-seeking behavior producing very different, enshittified outcomes. “Adam Smith has this famous passage in Wealth of Nations about how it’s not due to the generosity of the baker that we get our bread but to his own self-regard,” said Doctorow. “It’s the fear that you’ll get your bread somewhere else that makes him keep prices low and keep quality high. It’s the fear of his employees leaving that makes him pay them a fair wage. It is the constraints that causes firms to behave better. You don’t have to believe that everything should be a capitalist or a for-profit enterprise to acknowledge that that’s true.”

Our wide-ranging conversation below has been edited for length to highlight the main points of discussion.

Ars Technica: I was intrigued by your choice of framing device, discussing enshittification as a form of contagion.

Cory Doctorow: I’m on a constant search for different framing devices for these complex arguments. I have talked about enshittification in lots of different ways. That frame was one that resonated with people. I’ve been a blogger for a quarter of a century, and instead of keeping notes to myself, I make notes in public, and I write up what I think is important about something that has entered my mind, for better or for worse. The downside is that you’re constantly getting feedback that can be a little overwhelming. The upside is that you’re constantly getting feedback, and if you pay attention, it tells you where to go next, what to double down on.

Another way of organizing this is the Galaxy Brain meme, where the tiny brain is “Oh, this is because consumers shopped wrong.” The medium brain is “This is because VCs are greedy.” The larger brain is “This is because tech bosses are assholes.” But the biggest brain of all is “This is because policymakers created the policy environment where greed can ruin our lives.” There’s probably never going to be just one way to talk about this stuff that lands with everyone. So I like using a variety of approaches. I suck at being on message. I’m not going to do Enshittification for the Soul and Mornings with Enshittifying Maury. I am restless, and my Myers-Briggs type is ADHD, and I want to have a lot of different ways of talking about this stuff.

Ars Technica: One site that hasn’t (yet) succumbed is Wikipedia. What has protected Wikipedia thus far?

Cory Doctorow: Wikipedia is an amazing example of what we at the Electronic Frontier Foundation (EFF) call the public interest Internet. Internet Archive is another one. Most of these public interest Internet services start off as one person’s labor of love, and that person ends up being what we affectionately call the benevolent dictator for life. Very few of these projects have seen the benevolent dictator for life say, “Actually, this is too important for one person to run. I cannot be the keeper of the soul of this project. I am prone to self-deception and folly just like every other person. This needs to belong to its community.” Wikipedia is one of them. The founder, my friend Jimmy Wales, woke up one day and said, “No individual should run Wikipedia. It should be a communal effort.”

There’s a much more durable and thick constraint on the decisions of anyone at Wikipedia to do something bad. For example, Jimmy had this idea that you could use AI in Wikipedia to help people make entries and navigate Wikipedia’s policies, which are daunting. The community evaluated his arguments and decided—not in a reactionary way, but in a really thoughtful way—that this was wrong. Jimmy didn’t get his way. It didn’t rule out something in the future, but that’s not happening now. That’s pretty cool.

Wikipedia is not just governed by a board; it’s also structured as a nonprofit. That doesn’t mean that there’s no way it could go bad. But it’s a source of friction against enshittification. Wikipedia has its entire corpus irrevocably licensed as the most open it can be without actually being in the public domain. Even if someone were to capture Wikipedia, there’s limits on what they could do to it.

There’s also a labor constraint in Wikipedia in that there’s very little that the leadership can do without bringing along a critical mass of a large and diffuse body of volunteers. That cuts against the volunteers working in unison—they’re not represented by a union; it’s hard for them to push back with one voice. But because they’re so diffuse and because there’s no paychecks involved, it’s really hard for management to do bad things. So if there are two people vying for the job of running the Wikimedia Foundation and one of them has got nefarious plans and the other doesn’t, the nefarious plan person, if they’re smart, is going to give it up—because if they try to squeeze Wikipedia, the harder they squeeze, the more it will slip through their grasp.

So these are structural defenses against enshittification of Wikipedia. I don’t know that it was in the mechanism design—I think they just got lucky—but it is a template for how to run such a project. It does raise this question: How do you build the community? But if you have a community of volunteers around a project, it’s a model of how to turn that project over to that community.

Ars Technica: Your case studies naturally include the decay of social media, notably Facebook and the social media site formerly known as Twitter. How might newer social media platforms resist the spiral into “platform decay”?

Cory Doctorow: What you want is a foundation in which people on social media face few switching costs. If the social media is interoperable, if it’s federatable, then it’s much harder for management to make decisions that are antithetical to the interests of users. If they do, users can escape. And it sets up an internal dynamic within the firm, where the people who have good ideas don’t get shouted down by the people who have bad but more profitable ideas, because it makes those bad ideas unprofitable. It creates both short and long-term risks to the bottom line.

There has to be a structure that stops their investors from pressurizing them into doing bad things, that stops them from rationalizing their way into complying. I think there’s this pathology where you start a company, you convince 150 of your friends to risk their kids’ college fund and their mortgage working for you. You make millions of users really happy, and your investors come along and say, “You have to destroy the life of 5 percent of your users with some change.” And you’re like, “Well, I guess the right thing to do here is to sacrifice those 5 percent, keep the other 95 percent happy, and live to fight another day, because I’m a good guy. If I quit over this, they’ll just put a bad guy in who’ll wreck things. I keep those 150 people working. Not only that, I’m kind of a martyr because everyone thinks I’m a dick for doing this. No one understands that I have taken the tough decision.”

I think that’s a common pattern among people who, in fact, are quite ethical but are also capable of rationalizing their way into bad things. I am very capable of rationalizing my way into bad things. This is not an indictment of someone’s character. But it’s why, before you go on a diet, you throw away the Oreos. It’s why you bind yourself to what behavioral economists call “Ulysses pacts“: You tie yourself to the mast before you go into the sea of sirens, not because you’re weak but because you’re strong enough now to know that you’ll be weak in the future.

I have what I would call the epistemic humility to say that I don’t know what makes a good social media network, but I do know what makes it so that when they go bad, you’re not stuck there. You and I might want totally different things out of our social media experience, but I think that you should 100 percent have the right to go somewhere else without losing anything. The easier it is for you to go without losing something, the better it is for all of us.

My dream is a social media universe where knowing what network someone is using is just a weird curiosity. It’d be like knowing which cell phone carrier your friend is using when you give them a call. It should just not matter. There might be regional or technical reasons to use one network or another, but it shouldn’t matter to anyone other than the user what network they’re using. A social media platform where it’s always easier for users to leave is much more future-proof and much more effective than trying to design characteristics of good social media.

by Jennifer Ouellette and Cory Doctorow, Ars Technica | Read more:
Image: Julia Galdo and Cody Cloud (JUCO)/CC-BY 3.0
[ed. Do a search on this site for much more by Mr. Doctorow, including copyright and right-to-repair issues. Further on in this interview:]

***

When we had a functional antitrust system for the last four years, we saw a bunch of telecoms mergers stopped because once you start enforcing antitrust, it’s like eating Pringles. You just can’t stop. You embolden a lot of people to start thinking about market structure as a source of either good or bad policy. The real thing that happened with [former FCC chair] Lina Kahn doing all that merger scrutiny was that people just stopped planning mergers.

There are a lot of people who benefit from this. It’s not just tech workers or tech users; it’s not just media users. Hospital consolidation, pharmaceutical consolidation, has a lot of people who are very concerned about it. Mark Cuban is freaking out about pharmacy benefit manager consolidation and vertical integration with HMOs, as he should be. I don’t think that we’re just asking the anti-enshittification world to carry this weight.

Same with the other factors. The best progress we’ve seen on interoperability has been through right-to-repair. It hasn’t been through people who care about social media interoperability. One of the first really good state-level right-to-repair bills was the one that [Governor] Jared Polis signed in Colorado for powered wheelchairs. Those people have a story that is much more salient to normies.

"What do you mean you spent six months in bed because there’s only two powered wheelchair manufacturers and your chair broke and you weren’t allowed to get it fixed by a third party?” And they’ve slashed their repair department, so it takes six months for someone to show up and fix your chair. So you had bed sores and pneumonia because you couldn’t get your chair fixed. This is bullshit.