Meta Culpa

Early last year, Meta's chief technology officer, Andrew Bosworth, had a clear message for his staff. "You should quit if you feel that way," he told one employee who said workers were being treated poorly. "You should consider working elsewhere," he told another person who questioned controversial changes at the business. He was reinforcing the company Meta had spent the last few years trying to become: a lean, fast, high-pressure organization that no longer had the patience for internal debate. "You can leave," Bosworth said, "or disagree and commit."

But this month, in a memo and a meeting with employees, Bosworth sounded like a different person. Morale is "probably one of the worst it's ever been," he said, adding that the business had done "an atrocious job" with its recent restructuring. "We've undermined the trust you have that your specific expertise and contribution will be valued."

Since 2022, Meta has remade itself around a ruthless management playbook that helped define a new era in Silicon Valley. Through relentless layoffs and many other unpopular decisions, executives charged ahead, emboldened by record profits and apparently immune to the building discontent. Bosworth's comments last week were different — an acknowledgement that Meta's leadership may finally be confronting the costs of its actions.

Meta's workforce is at a breaking point. Employees in the UK are trying to form a labor union, decrying executives' "cruel and shortsighted behaviors." More than 1,600 workers have signed a petition demanding that Meta stop tracking employees' keystrokes to improve its AI models. As Wired reported this month, things have gotten so bad that one frustrated employee hijacked a livestreamed meeting with a profanity-laced outburst directed at an executive. Another compared working in a new AI-training unit to the gulag. Others are so dejected they're actually praying to get laid off so they can leave with at least some severance.

Against this backdrop, Bosworth was one of several executives in recent weeks scrambling to do damage control. Chief Product Officer Chris Cox acknowledged the "insanity of this company" that created a "difficult" and "brutal" environment. CEO Mark Zuckerberg admitted "we've made mistakes."

"It's a classic example of chickens coming home to roost," says Sandra Sucher, a professor of management practice at Harvard Business School. "They have almost systematically destroyed trust. They are trying to figure out how to dig themselves out of the hole that they dug."

The digging started with a mass layoff of 11,000 people in late 2022, which Zuckerberg was at least apologetic about. The company then slashed another 10,000 jobs the next spring in what Zuckerberg hailed as a "year of efficiency," and then another 3,600 in 2025 that he said was to get rid of "low performers," effectively torpedoing some workers' job searches (many of them, it turned out, had received good performance reviews). In March this year, news leaked that the company was about to ax even more jobs, but it didn't confirm the cuts for weeks and didn't notify those affected until May, sending everyone into a nauseating, two-month purgatory. In April, amid the limbo, Meta announced it would start tracking employees' keystrokes, stoking fears that the company wanted to automate their work. And in May, as it laid off 8,000 employees, it reassigned another 7,000, many of them to menial jobs that involve training AI. Meta declined to comment on this story. [...]

For employees caught in the hailstorm, it must have felt validating for an executive to empathize with their situation. But surely he and the rest of Meta's leadership knew all these things would make employees unhappy, and yet they did them anyway. So why the sudden mea culpa?

Perhaps all the anger, dissatisfaction, and open rebellion was harming productivity. Or the particularly public nature of Meta's dysfunction, with the crescendo of news reports, had become a liability for its reputation with investors. Or maybe executives finally realized what had become patently obvious to everyone else — that whatever Meta was doing just wasn't working. The whole point of adopting this hard-charging management style was to get employees to innovate faster and catch up to competitors like OpenAI, Anthropic, and Google in the all-consuming battle over AI. Instead, Meta has been falling farther and farther behind.

by Aki Ito, Business Insider |  Read more:

Image: Wally Skalij/Getty; Getty Images; Tyler Le/BI
[ed. Why anyone would want Facebook/Meta on their business resume is beyond me. The money might be good, but working for a company like that would just be burning life years. See also: The Internet Has Become Too American to Trust (The Walrus).]